Customer Service

We at Just For Fun Enterprises Pty Ltd (JFFE) are dedicated to providing an excellent level of customer service. We value your business and recognise the importance of all your needs and any concerns you may have. We hope you find this section of our site helpful and informative.

Frequently Asked Questions

Q. After I place an order, when will it be shipped?
A. JFFE will ship all goods within 1-3 days of orders and payment being received.
In the rare situations where stock is not available for shipment within 7 days, we will call the customer and offer a full refund if an acceptable delivery date cannot be agreed upon.

Q. Where do you deliver?
A. We can arrange delivery to almost any location.

Q. How will my product be shipped?
A. JFFE uses third party providers for shipping. Your shipping options will be outlined during the first step of the checkout .

Q. How much will shipping and handling cost?
A. You can get instant shipping and handling costs by creating an account with rapball.com.au and placing the items that interest you into your shopping cart. Once you commence the checkout process, before any payment details need to be entered, shipping options and their full cost are outlined. If none of these options suit your needs, your shopping cart can be emptied and you may log off, without needing to disclose credit card details. You may then prefer to contact us for a manual quote.

Q. Can my billing address and delivery address be different?
A. Yes, once you have created an account, select the edit account details link and you will be able to add extra delivery addresses to your account.

Q. Do you ship internationally?
A. Yes, we can ship to almost any address you choose.

Q. Do you sell to the public?
A. Yes, you can buy online or from any retail outlet as listed on this website.

Q. Do you sell wholesale?
A. Yes, you can direct wholesale enquires within Australia or overseas to us by registering online via our Wholesale page.

Q. Do you accept purchase orders?
A. Purchase orders by arrangement with Educational Institutions, Governments and Corporations are accepted.

Q. How do I know if my purchase has been successful and is being processed?
A. Once you have completed the checkout process, you will receive an automatic email confirming your order and acknowledging payment (for credit card purchases).

Q. What payment methods are available?
A. We accept VISA, MasterCard, (through our secure partner Paymate) cheque, EFT, and money orders . More details can be found on our Payment Options page.

Q. Can I make changes to my order?
A. Changes can be made to your order but conditions do apply. Please notify us immediately by phone or email should you need to make any changes to your order. Once your order has entered the shipping process, we are unable to make changes; you will need to return it to us for exchange/refund according to our Returns policy.

Q. Can I arrange special delivery instructions?
A. Yes, when completing your online order, insert any special delivery instructions or other requests in the Comments field at the end of the checkout process. We will contact you if any additional information or feedback is required.

Q. Are my details secure when ordering online?
A. www.rapball.com.au is secured using the Paymate secure payment system. We never see your credit card details.  A secure icon will appear on your browser when you enter the Paymate system from our website, during the checkout process. For example, on Microsoft Internet Explorer/Firefox, it is a lock icon and for Netscape, it is a key icon. A secure site can also be identified by the site’s address. For example, when you go to our online Paymate checkout pages, you will notice that the address starts with "https://", while pages that are not secure are void of the "s" "http://".

Digital Certificates, or technically referred to as ‘Secure Sockets Layer’ (SSL), are used internationally by all major e-commerce sites. The industry standard for encryption technology, SSL, is compatible with Firefox, Internet Explorer, Netscape and most other browsers. For more information on SSL digital certificates please visit www.comodo.com.

Q. What if I want to cancel my order?
A. With any cancellation, please contact us as soon as possible. We cannot cancel an order once it has entered the shipping process. In the event that the product has been shipped, you will be charged for the order. If you wish to cancel your order, Contact Us immediately and quote your order number. Cancelled orders paid for by credit card need to be refunded to the same credit card; you will need to contact us to provide the card details again as no credit card records are kept. The refund transaction is subject to a merchant processing fee of 3% of the total transaction value.

Q. What other currencies can I purchase with from your online store?
A. Prices are in Australian Dollars and when you check-out through Paymate, the amount will be converted to your own currency (if not Australian Dollars) and appear on your transaction with Paymate in your own currency. Purchases will reflect the exchange rate for the day of your transaction.